How to Contact Dropbox Support

Find help for your Dropbox account with our comprehensive support options. Whether you need technical assistance, billing help, or account recovery, we're here to help.

Help Center

Browse our extensive knowledge base for answers to common questions and troubleshooting guides.

Visit Help Center

Community Forum

Get help from other Dropbox users and experts in our active community forums.

Visit Forum

Email Support

Contact our support team directly via email for personalized assistance with your account.

Help Resources

Account & Billing

Get help with account management, subscription questions, and billing issues.

File Recovery

Learn how to recover deleted files or restore previous versions of your files.

Sharing & Collaboration

Troubleshoot issues with file sharing, permissions, and collaborative features.

Sync Issues

Resolve problems with file synchronization across your devices.

Frequently Asked Questions

What's the best way to contact Dropbox support?

For most issues, the Help Center is the fastest way to find solutions. If you can't find what you need, you can contact support directly through the contact form on the Dropbox website.

How long does it take to get a response from support?

Response times vary based on your issue and support plan. Free users typically receive a response within 24-48 hours, while paid plans often have faster response times.

Is phone support available?

Phone support is available for Dropbox Business and Enterprise customers. Free and individual paid users can access support through email and the Help Center.

What information should I provide when contacting support?

When contacting support, provide your account email, a detailed description of the issue, steps to reproduce the problem, any error messages, and information about your device and browser.